By accessing or using our website, you consent to the terms of this Privacy Policy. We recommend you read this policy carefully so you understand our practices regarding your personal information.

JRC Electrics Pty Ltd is a company registered in the State of Victoria, Australia, providing electrical services and products. Our contact details can be found at the end of this Privacy Policy.

"Personal information" refers to information or an opinion (whether true or not, and whether recorded in a material form or not) about an identified individual, or an individual who is reasonably identifiable.

We collect personal information only when necessary for our business operations and to provide you with the best possible service. The types of information we may collect include:

• Full name
• Contact details (such as address, email address, and telephone number)
• Payment information (such as credit/debit card details or bank account information for processing transactions)
• Website usage information (such as IP address, browser type, access times, referring website addresses, and pages visited)
• Any other information you provide to us directly, including via web forms, email, phone, or in person

We may collect your personal information in several ways, including:

• Directly from you when you fill out a form, make an enquiry, request a quote, place an order, or contact us via email, phone, or through our website
• Automatically through your use of our website, using cookies and other tracking technologies
• From publicly available sources, or third parties where you have consented to the disclosure of information to us

We may use your personal information for the following purposes:

• To provide our products and services to you
• To process your orders and manage your account
• To communicate with you regarding your enquiries, orders, or service requests
• To improve our website, services, and customer experience
• To send you marketing and promotional materials, where you have consented to receiving such information
• To comply with our legal obligations and resolve any disputes

We may disclose your personal information in the following circumstances:

• To third-party service providers who help us operate our business (for example, payment processors, IT service providers, and marketing partners)
• To comply with legal requirements, such as responding to a subpoena, warrant, or court order, or as otherwise permitted or required by law
• To our professional advisers such as lawyers, accountants, and auditors
• With your consent, or as otherwise authorised by you

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

We may store or process your personal information outside Australia, including with cloud service providers located in other countries. Where we do so, we take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Implementing physical, electronic, and managerial procedures to safeguard information
• Restricting access to personal information to authorised personnel only
• Maintaining up-to-date security software and encryption where appropriate

While we strive to secure your personal information, no data transmission over the internet can be guaranteed as completely secure. Accordingly, we cannot guarantee the security of any information you send to us online, and you do so at your own risk.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings, but doing so may affect your ability to use some features of our website.

We may use third-party analytics services, such as Google Analytics, to collect and analyse usage information. These services may collect information about your use of the site, your device details, and your location.

You have the right to request access to the personal information we hold about you and to request corrections if you believe your information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided at the end of this policy. We may require you to verify your identity before processing your request. In certain circumstances, we may refuse access where permitted by law, in which case we will provide you with written reasons.

From time to time, we may send you information about our products, services, or promotions that we believe may be of interest to you. You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions in our emails, or by contacting us directly.

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently received information from a child under the age of 16, we will take reasonable steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The effective date will be noted at the top of the policy. We encourage you to review this policy periodically.

If you believe that we have breached the Australian Privacy Principles, you can make a complaint to us using the contact details below. We take privacy complaints seriously and will investigate your complaint promptly. If you are not satisfied with the outcome, you may refer your complaint to the OAIC at www.oaic.gov.au.